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     Shipping & Returns



Orders typically ship within 2-4 business days via USPS. If, after ordering, we discover an item is illegal in your state we reserve the right to cancel and refund the order.

Damage During Shipping


Be sure to check your order carefully once it arrives for any shipping damages. You can submit claims for any damaged items by emailing us at within 3 days after receiving the shipment. Please include specific details and photos of product damage.  A product coordinator will contact you to replace the damaged items.

Product Return

Your satisfaction with New Foundations CBD products is of the utmost importance to us. We want you to experience the full benefits of our premium hemp products. If you use any of the New Foundations CBD products for 30 days and don’t feel better, we will give you a full refund. You can request a full refund by emailing us at A product coordinator will contact you to see what product may better suit your needs.  Keep in mind that you will need to pay for shipping on the item you are sending back to us. 

For all other returns please complete the Return Process below.

Returns Process:

1) Email us at to request the Return Shipping Address if you need to  return your UNOPENED product within the 7 day time limit.

2) Once you have shipped your product back to us – please email the tracking number to so we can keep an eye out for it.

3) Once we receive your package at our facility and confirm its condition, we will issue a refund for the unopened product and email you a confirmation. Please allow 7-10 days for the refund to post to your statement.

If you have any questions regarding our return policy please email

**Please note merchandise must be postmarked for return or exchange within 7 days of confirmed delivery. Items marked “Final Sale” cannot be returned or exchanged. Returns will be refunded to the original form of payment. The customer is responsible for return shipping cost.


             ALL Products on this site contain 0.3% or less Hemp derived Delta-9 THC on a dry weight basis.  

FDA Disclosure:

This product is not for use by or sale to persons under the age of 18 or 21 depending on the laws of your governing state or territory. This product should be used only as directed on the label. It should not be used if you are pregnant or nursing. Consult with a physician before use, especially if you have a medical condition or use prescription medications. A doctor's advice should be sought before using any of these products. All trademarks and copyrights are property of their respective owners and are not affiliated with nor do they endorse this product. These statements have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure or prevent any disease. By using this site you agree to follow the Privacy Policy and all Terms & Conditions printed on this site. Void Where Prohibited By Law.

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